Curiscope UK & EU

FAQs

General Questions 

How does the Virtuali-Tee work? 

You can find step by step instructions for the Virtual-Tee here

Where do you download the app?

You can download iOS here or Android here

Alternatively, you can visit the Virtuali-Tee page here.

Will it work on [x] phone?

Virtuali-Tee works best on the following devices: iPhone 5s, 6, 6s, 7 or later. iPad 3 (2012) or later. iPad Mini 4 (2015) or later. Samsung Galaxy S5 or later. Note5 or later. A3 or later. J3 or later. Tab A, Tab E, Tab S, Tab Pro. Huawei Honor 6 or later. Mate 7 or later. G7 or later. P6 or later. Nova. Google Pixel. HTC U and One. LG Q, G3 or later. Motorola Droid Turbo, Moto X, G, M, Z, E4 or later. Sony Xperia Z3 or later. M4 or later. C4 or later. E5 or later.

Operating Systems: iOS 8.3+ and Android 4.4.4+ Other devices may not be supported. Before purchasing, please test for compatibility by downloading the free app from here.

Do you need a VR headset?

A headset isn’t necessary - but it’s even more fun with one!

Can you get the app to show onto a bigger screen for classroom use?

The app is compatible with iOS Airplay and Android Cast for wireless streaming to projectors and screens.

How do you wash it?

Turn inside out and wash at 30C. Do not iron or tumble dry.

Is there technology in the T-Shirt?

The technology that recognises the T-Shirt is in the app. The T-Shirt is an ordinary tee!

Are you really seeing inside the body?

It's a highly realistic simulation that is incredibly convincing.

Do you cover any other parts of the body?

Currently not, but there are definitely plans for future products.

Are you going to add more features to the app? 

We'd love to hear your suggestions in order to prioritise features but absolutely, development is continuing. We have a feature roadmap which we're actively working through over the next 3-6 months. 

Does the app come in different languages? 

Currently, the app is only available in English but will be translated into 10 new languages within the next 3-6 months including, Spanish, French and German. 

Do you need to pay to use all the features of the app? 

The app is free to use with the Virtuali-Tee, however, if you are using the demo through our website you have the option to unlock all the features for an in-app purchase. 

Does the app work if the phone is in flight mode?

The app works without wi-fi and in flight mode. You only need a data connection for the initial download.

Does the T-Shirt come in any other colours/will it?

Not yet, but the colour range will be expanding over the next 6 months.

What are the measurements of XS/S etc?

https://www.curiscope.com/pages/sizing-guide

What's the difference between boxed and unboxed? 

Unboxed means that the brand new product comes in a transparent plastic bag, instead of a small large-letter sized box.

This is because the black Virtuali-Tee was released early, due to popular demand and we are catching up on designing packaging for it.

Does the app work in every country?

Every country that Apple and Google allow. Please use the download links to test for compatibility before purchase.

What age range is this designed for?

Everybody! The app is recommended for kids older than 3, but just as many grown-ups purchase it as children! For learning, it is recommended specifically for 7-13 year-olds.

Do you run an affiliate programme?

We're currently looking at setting one up. In the interim, you can earn commission promoting our links on Amazon UK through the Amazon Associates programme. Our Amazon UK product link is here and benefits from Prime Shipping. We'll be expanding this to Amazon EU and the US shortly.

 

Delivery 

Where does Curiscope deliver?

We deliver worldwide with the exception of a few countries. If you are concerned we don't ship to your country please contact us at support@curiscope.com.

Certain countries have specific delivery requirements, as per below. Please try to follow these, if possible, to ensure that the parcel arrives as intended.

Middle Eastern countries (e.g. Saudi Arabia, United Arab Emirates etc.): please include a post box in the address to ensure that the order arrives without any delays.

Russia: please use a business address, if possible.

Countries with addresses in another language: please spell out the address in English, so the order can be properly dispatched by the warehouse.

Will I be charged VAT?

The cost of the Virtuali-Tee is VAT inclusive.

 

Payment

What methods of payment do you accept? 

We accept payment via PayPal, Stripe and all major debit and credit cards.

Do you offer bulk purchase discounts?

We offer bulk discounts for schools and educators. Please contact support@curiscope.com for more information.

I would like to place a purchase order (PO) for my school, how do I start the process?

We accept purchase orders from schools, if you need a W-8 form, please email customerservice@curiscope.com to request one.

 

Careers

Curiscope looks amazing, how do I apply?

You can see all of our current vacancies here

If you are interested in working for us but a role isn't listed that fits, please use the 'Role not listed?' button to send your CV regardless - we're always looking for awesome candidates who love Curiscope and who believe in what we're doing.

  

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